OPERATION CONTRACT EXAMPLES

Operational responsibility varies by system.

Scope your operations based on the number and criticality of systems, level of response to failures, and amount of improvement work required each month. We are not only responsible for responding to inquiries, but also for stable operation and improvement development.

Base operations feeFrom KRW 5M/month

improvement developmentIncludes agreed monthly workload

Scope adjustmentBased on system scale

Internal admin · Back office

Single business system

Stable operations and ongoing improvements for one core business system

Selected contract example

Base operations fee: KRW 5M/monthOn a single system basis
improvement development: About 20 hours/monthPrioritized by agreement
Incident response: Within 4 business hoursPrioritized by severity
Regular reporting: MonthlyOperations and improvements report

Scope example1 administrator system + server/backup operation + monthly improvement development

The amounts, response times, and workload above illustrate the operating structure. Actual terms are set in an individual contract after assessment.